FAQ's
ABOUT BUDDYGO
1) What is BUDDYGO?
BUDDYGO is an app that connects teachers, students and parents. It helps you keep track of all your children’s classes on a single platform, be it academics, art, music or dance.
2) How does BUDDYGO help me?
All information of your children’s classes and teachers is organized on a single platform. View your child’s schedule which is automatically updated when you enroll for classes or when the teachers change timings. Get notified of upcoming classes, fee payments due, rescheduled classes, instructions issued by teachers. Be updated of new classes announced by teachers. Keep in touch with your child’s teachers and stay updated on their progress.
3) Why do I have register on the app as a parent? My children can register as students.
Minor students cannot register on the app directly. You must register as a parent and create profile for them, which they can then use to login and join classes, mark attendance etc. Also, by registering as a parent, you get benefit of a consolidated view for all your children and their classes.
4) Can I search for teachers on the app?
No. BUDDYGO is not a marketplace. You are connected to those teachers on the app who share their unique invite code with you. You cannot search for teachers or classes to enroll.
5) Is my data secure?
Absolutely. Be assured that we take data security seriously and your information is safe with us. Please read our Privacy Policy for details.
USING BUDDYGO
6) I have registered on the app? What is next?
Add your children to the app with a few clicks. Connect each child to their teachers by adding the teacher’s code.
You will now be able to view the classes and fee payment plans published by the teacher. Enroll for the desired classes by paying for them.
The schedule for each child will be updated once you enroll them into classes.
7) Can I add more than one child to the app?
Yes, you may add as many children to the app as you wish to. You will be able to keep track of all their classes and schedules on a single platform.
8) Can I connect with more than one teacher?
Yes, you may add codes of as many teachers as you wish to. Just remember to select the child when you are adding teacher codes. The teachers will not know which other teachers your children are connected to but you shall have a consolidated view of all your children’s classes and schedules.
PAYING TEACHER FEES
9) Can I pay the teachers via the app?
Yes. We have partnered with a reputed payment gateway to facilitate payments via the app. All major payment methods are accepted.
10) What are convenience charges?
The payment gateway charges a small fee when users pay via the app. These convenience charges vary as per payment method chosen and will be displayed to the you at the time of making payment.
11) Will I get a record of all fee payments?
Yes. Just click on the ‘payment history’ tab in the side menu.
12) What if I do not want to pay via the app?
If the teacher has enabled the option, you can always choose to pay offline. You child will be considered to have enrolled for the class once the teacher approves the request for offline classes, all via the app.
BUDDYGO CHARGES
13) Do I have to pay to use BUDDYGO?
No, the app is completely free for parents and students to use.
HELP
14) What if I have any more queries?
Please check our Get Started guide for parents on our website www.buddygoapp.com
You can view our handy ‘How To’ videos: https://buddygoapp.com/how-to-videos/
15) How can I contact you?
Still have questions for us? Visit the Help section on the app to drop us your queries or write to us at support@buddygoapp.com
ABOUT BUDDYGO
1) What is BUDDYGO?
BUDDYGO is an app that connects teachers, students and parents as well as freelance professionals and clients .
It helps you keep track of all your sessions on a single platform for e.g. academics, arts, fitness, yoga, for nutritionist appointments.
2) How does BUDDYGO help me?
All information of your teachers / professionals and your classes / sessions with them is organized on a single platform. View your schedule which is automatically updated when you enroll for classes / sessions and when they are rescheduled or cancelled. Get notified of upcoming sessions, fee payments due, reschedules and cancellations classes, any instructions issued. Be updated of new classes /sessions announced by teachers / professionals. Keep in touch and stay motivated by engaging with your peers.
3) Can I search for teachers / professionals on the app?
No. BUDDYGO is not a marketplace. You are connected to those teachers on the app who share their unique invite code with you. You cannot search for teachers or classes to enroll.
4) Is my data secure?
Absolutely. Be assured that we take data security seriously and your information is safe with us. Please read our Privacy Policy for details.
USING BUDDYGO
5) I have registered on the app? What is next?
Add your teacher or professional’s unique code. You will now be able to view their classes / sessions and fee payment plans. Enroll for your desired classes by paying for them. Your schedule will be updated only once the payment is complete or approved.
6) Can I connect with more than one teacher / professional?
Yes, you may add codes of as many teachers / professionals as you wish to. They will not know whom else you are connected to but you shall have a consolidated view of all your classes / sessions and your schedule.
PAYING TEACHER FEES
8) What are convenience charges?
The payment gateway charges a small fee when users pay via the app. These convenience charges vary as per payment method chosen and will be displayed to the you at the time of making payment.
9) Will I get a record of all fee payments?
Yes. Just click on the ‘payment history’ tab in the side menu.
10) What if I do not want to pay via the app?
If your teacher / professional has enabled the option, you can always choose to pay offline.
BUDDYGO CHARGES
11) Do I have to pay to use BUDDYGO?
No, the app is completely free for students, clients and parents to use.
HELP
12) What if I have any more queries?
Please check our Get Started guide for parents on our website www.buddygoapp.com
You can view our handy ‘How To’ videos: https://buddygoapp.com/how-to-videos/
13) How can I contact you?
Still have questions for us? Visit the Help section on the app to drop us your queries or write to us at support@buddygoapp.com
ABOUT BUDDYGO
1) What is BUDDYGO? Who is it for?
BUDDYGO is an app for all teachers, instructors, tutors, coaches of any kind, be it academics, arts, fitness, yoga, life skills and for freelance professionals for e.g. nutritionists, corporate trainers, beauticians, etc. It is an administrative and managerial tool that takes care of all organizational tasks of a teacher or professional.
2) How does it help me?
BUDDYGO is a one – stop app that enhances engagement between Teacher, Student & Parent and between professionals and their clients. You can build up and engage with your student / client community. It saves you time & money by handling your administrative tasks with its automated features. It helps you run a more efficient business with its statistics, reports and records. BUDDYGO decreases your workload and allows you to concentrate wholly on your profession.
3) Will I be empaneled with BUDDYGO? Will I be working for you?
No, you will not be empaneled with us or work for us. You shall continue to conduct your classes / professional sessions as before. BUDDYDO is an administrative tool which takes care of all the admin tasks which take up your
time, it increases your productivity by freeing up your schedule for your core professional activities.
4) Will my classes / sessions be listed publicly on your platform?
No. BUDDYGO is not a marketplace. Only your students/ clients can view information about you and your classes/ sessions. Our platform offers an exclusive space to each teacher / professional and their students / clients, to enable the you to manage your business and engage with existing and prospective students or clients. Nobody else will step on your toes.
IS BUDDYGO FOR ME
5) I take one-on-one sessions, is BUDDYGO the right choice for me?
Yes. BUDDYGO is a tool to manage your classes / sessions – be it large batches, small groups or single sessions or appointments.
6) I do not conduct sessions online, I take offline classes / sessions only. Can I still use the app?
Yes. BUDDYGO is not specific to any medium. Irrespective of whether you practice online, offline or follow a hybrid model, the app will help you to organize your classes / sessions and manage your business.
7) I already have a website, why then do I need an app as well?
If you have your own website, then it is the front for your business, where your prospective students / clients land up to know more about you. BUDDYGO complements your website by handling the backend admin tasks for you. In addition, BUDDYGO is a platform for two-way engagement with your students / clients and allows you to build up an interactive network and social community. Your website and BUDDYGO will work together to further your business. Psst! Here is a great website you can check out: www.buddygoapp.com.
8) I don’t have too many students / clients, why do I need the app?
Irrespective of the number of students / clients, admin tasks remain the same, only the quantum may differ. You still need to schedule your activities, keep track of attendance, incoming payments need to be recorded, reminders have to be sent. Why not use BUDDYGO instead? Automate your admin tasks and make your life simpler.
9) Is my data secure?
Absolutely. Be assured that we take data security seriously and your information is safe with us. Please read our Privacy Policy for details.
10) Managing an app will be additional work for me
On the contrary, BUDDYGO is designed to your save time. All you need to do is add your class / session and fee details and share your unique invitation link with your students / clients. Your schedule, records, chats groups, reminders are automatically set up. And once you set up a class / session or plan, you can simply duplicate it to create a new one, saving you even more time. Give it a try and see for yourself!
11) Can I get a demo before I start using the app?
Yes you can! To book a demo, click on: https://buddygo.zohobookings.in/#/customer/2hippostechnologiesprivatelimited
BUDDYGO FOR MY STUDENTS
12) How will BUDDYGO benefit my students /clients and / or their parents?
BUDDYGO is designed to be a one-stop solution for all its users. All records, reminders, notifications for any number of teachers / professionals and children (in case of parents) are maintained together within a single app.
If you would like to know more, check out the Student / Client and Parent sections of the Help page.
13) Do my students need to be on the app as well?
No. You can use the app as an organizational tool for yourself as well. However, BUDDYGO works best when your students / clients and / or their parents are onboard the app as well. Your records are auto updated, you are connected to your users and can work on building your community and network.
14) Is BUDDYGO meant only for my current batch of students / clients?
No. Apart from your current users, you can add prospective students / clients as well, interested parents or anybody who is interested in your services, and grow your network on the app. All those connected to you on the app will be notified of any new classes / sessions or appointments or workshops / events or announcements you choose to make.
15) How can I use BUDDYGO as a personal organizer?
You may or may not add students / clients on the app. If you prefer not to, just use our ‘add new student / client’ or ‘add existing student / client’ features to let students / clients know of class / session details or of appointments scheduled. Just set up your class, session or appointment and add students / clients; they will receive an SMS and /or email informing them of the details. A schedule and record will be maintained on the app for you. Your students / clients may also login to the app at any time to experience BUDDYGO in its entirety.
SETTING UP CLASSES
16) I have registered on the app, how do I set up my classes / sessions ?
In just four simple steps:
a) Add classes / sessions (online or offline)
b) Add fee payment plans for your students / clients
c) Assign classes / sessions to payment plans
d) Publish
To know more, click on https://buddygoapp.com/getting-started-for-a-teacher-9-steps-to-setup-success/
17) But what are public and private classes / sessions?
Exactly what the names suggest. Public classes / sessions are visible to all your students / clients, they choose the class / sessions which they want to enroll for. Mark a class / session as public when you are fine with students / clients joining any class / session of their choice. With private classes / sessions on the other hand, you control which class / session a student joins. You can use this option, for example, when you wish students / clients to join a particular class / session only, or if you offer one-on-one classes / sessions or you are creating a special / extra classes or sessions for specific students only.
18) Sounds simple? Now lets make it simpler.
Use our Set Up Wizard to complete the set up process in a step by step manner. Add class / session, payment plan, publish, invite students / clients all at one go – quickly and systematically.
19) What is the difference between Set Up Wizard and adding classes / sessions or plans?
The Set Up Wizard will help you create a basic class / session and a corresponding payment plan (fees) where you collect the entire fees upfront, prior to starting the class/ session. However, if you collect your fees on a recurring basis or over the period of the course; or if you would like to explore a few more options, like setting up a payment plan that applies to multiple classes / sessions or to offer class / session bundles to your students, use the ‘add class / session’ or ‘add plan’ features.
20) What is the start and end date of class / session?
The start and end dates define the duration of the class / session. Any class /session you set up shall end before the defined end date of that class / session.
21) How can I limit batch size?
You are in charge of adding students / client to private classes /sessions. You may add as many or as few students as you wish to. For public classes / sessions, once your desired number of students / clients have enrolled, just unpublish the payment plan for the class /session. No more students / clients will be able to join that particular class / session.
22) I conduct a lot of workshops? Can I still use BUDDYGO?
Yes! You follow exactly the same steps as setting up regular classes / sessions. Set up your workshop and payment plan, link the two and publish (or simply use our Set Up Wizard). Then either invite students / clients to the app or add them to the workshop as drop in joinees.
23) I conduct classes / sessions online, how will my students / clients access them?
When you set up an online class or session, you are also prompted to add your meeting link, which your students / clients can view. Your students / clients will also receive the link via email. They can therefore access the class / session on their laptops, phones or any other device.
FEES & PAYMENTS
24) What kind of fee payment plans can I set up?
BUDDYGO offers you the flexibility to charge one time upfront fees, charge on a recurring basis, customize dates for which fees are valid, charge for entire course or per class / session or for a desired time period. You can also offer bundles by assigning multiple classes / sessions to a single plan.
25) What is the validity of a payment plan?
The start and end dates of a plan define the time period during which that payment plan is valid. This means that when your student / client pays for a particular plan, he gains access to classes / sessions that are scheduled during this time period only. Once the end date passes and the plan expires, remember to create a new payment plan for future classes / sessions.
26) How will recurring plans work?
Just select the recurring plan option when setting up a payment plan, choose your desired interval from the options provided (e.g. monthly or quarterly) and define a start and end date. During the defined period, your plan shall recur / regenerate automatically at the interval chosen.
27) Can my students pay me fees via the app?
Yes. We have partnered with a reputed payment gateway to facilitate payments via the app. All major payment methods are accepted.
28) How will I receive the fees?
You must add your bank details in the Profile section of the app, before you can receive your fees online. In case you have assistants on the app, you may add your bank details to their profiles as well; to facilitate fee collection.
29) When will I receive the fees ?
Online payments made by your students /clients / parents via the app shall be credited to your bank account two working days after the date of payment.
30) What are convenience charges?
The payment gateway charges a small fee when users pay via the app. These convenience charges vary as per payment method chosen and are displayed to the payer (students / clients / parents) at the time of making payment.
31) Will I get a record of all fee payments?
Yes. View fee payments from the payments tab in the sidebar menu. You can also download a report from the metrics tab. No need to manually track payments any longer.
32) What if my students / clients do not want pay via the app?
Students / clients enroll for classes / sessions by paying for them. Classes / sessions are updated on their calendar and the joining details are visible only after they are paid for. However, they can opt to pay you offline. You can enable this option when creating a payment plan. If your user chooses to pay you offline, you will receive a notification to approve the request. Once you do, the student / client shall be deemed to have enrolled for the class / session and their calendar updated. You will have a record of all offline payment requests approved, for easy tracking.
INVITING STUDENTS
33) How do I invite students / clients to the app?
Click on the ‘invite students / parents’ or ‘invite clients’ from the side menu. A link is generated with your unique code which you can share via WhatsApp, SMS, emails, etc. When your invitee clicks on the link, they will be prompted to download the app and automatically add your code.
34) How will my students / clients join my classes?
If you have created public classes, your students / clients will be able to view them and enroll for their desired class. Students / clients enroll for classes by paying for them as per the payment plan you have set up.
35) What about private classes / sessions?
Your network will not be able to view private classes / session unless invited. Once your users have joined the app using your invite link, you can add them to your private class / session by clicking on the ‘private link’ tab next to the class / session name under your calendar.
ATTENDANCE
36) Who marks attendance on the BUDDYGO?
All users, whether teachers, students or parents or professionals or clients, can mark attendance on the app.
37) How do my students / their parents and clients mark attendance?
From their calendar, for the chosen class / session, students, clients or parents may click on ‘join class’ (for upcoming classes) or on ‘mark attendance’ (for prior classes). Attendance shall be recorded and can be viewed by all the stakeholders.
38) How do I mark attendance?
Go to your calendar and for the chosen class / session, select ‘mark attendance’ from the dropdown menu next to it. Those enrolled for the class / session shall be listed and you can mark or unmark their attendance.
39) What if attendance for a class has been incorrectly marked?
You can correct attendance records the same way you mark them. Go to the ‘mark attendance’ tab in the dropdown menu next to the class / session name and unmark attendance.
40) Can I view attendance records?
Yes, please check the attendance tab on the sidebar menu. You can view attendance for each class /session or student / client and download a report as well.
BUDDYGO CHARGES
41) Am I charged for using BUDDYGO?
BuddyGo currently offers a 3 month free trial. After the completion of your trial period you will be prompted to pay your membership fees. Check out the app membership section of your app for all details.
42) Does BUDDYGO retain any part of my tuition fees?
No, we do not. Your entire fee amount, paid via the app, shall be transferred to you.
43) Do my students, clients or parents pay for BUDDYGO?
No, the app is completely free for students, clients and parents to use.
HELP
44) What if I have any more queries?
Please check our Get Started guide for parents on our website www.buddygoapp.com
You can view our handy ‘How To’ videos: https://buddygoapp.com/how-to-videos/
45) How can I contact you?
Still have questions for us? Visit the Help section on the app to drop us your queries or write to us at support@buddygoapp.com
